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MiFID II: What Financial Service Providers Need to Know About Call Recording Under the EU Directive

Compliance, Financial Services

Financial service providers in the European Economic Area face the challenge of complying with comprehensive financial market regulations. Logging and analyzing customer communications is critical. These requirements have been further tightened with the introduction of MiFID II in 2018. In our article, we explain the implications for banks and insurance companies in Europe.

 

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