Challenges in meeting compliance requirements and increasing service quality.

• Customers who record and manually review their communications face the following challenges:
• limited coverage, typically only 2-3 percent of calls
• random call selection, not related to risk profile of call
• tedious, repetitive labor, prone to human error
• no extraction of business insights from those calls

Affected Customers have high risks, but no Insights from their customer communication!

Webinar Topics

• Validation of all disclaimers have been said
• Automated categorization of regulated (e.g., FCA, MiFID II, Dodd Frank) vs. non-regulated calls
• Identification of calls containing personal data
• Automated categorization of calls with PCI-DSS sensitive information (e.g., credit cards)
• Detection of customer complaints and calls with negative customer sentiment
• Discovery of inappropriate consulting practices
• Measurement of agent script adherence
• Identification of customers at risk of churn
• Provision of an automatic meeting summary and extraction of action items