Call Tracking and Call Monitoring for Your Business
Platform-independent and secure solutions for recording and analytics
Flexible call tracking and call monitoring software. On-premise, cloud, CCaaS, UCaaS, and hybrid
Our call tracking software offers comprehensive solutions for recording, monitoring, and analyzing your communication.
Whether on-premise, in the cloud, or as a hybrid solution, we offer you the highest flexibility and security.
With our solutions, you can ensure regulatory compliance, improve service quality, and gain valuable insights into your customer interactions. Discover how our software can optimize your communication strategy and elevate the customer experience to the next level.
Recording Insights for Microsoft Teams
With Recording Insights, you can record and analyze your communications in Teams in a compliant manner. The Microsoft-certified, native solution offers comprehensive options for fulfilling legal regulations and increasing service quality. Utilizing Azure AI Services and Azure OpenAI, Recording Insights enables deep analysis of your communication through advanced AI technologies. Benefit from highly secure solutions and the power of Microsoft Azure for your needs.
Recording Insights for CCaaS und UCaaS
Recording Insights for Contact Center as a Service (CCaaS) and UC platforms (UCaaS) provides reliable recording and comprehensive analysis of communication data across platforms such as Microsoft Teams, Zoom, RingCentral, and Genesys. With highly secure solutions and flexible deployment options, our solution ensures optimal performance and compliance in both internal and external communication. Use the deep analyses enabled by Azure AI Services and Azure OpenAI to gain valuable insights and optimize your communication strategy.
Neo Suite
Neo Suite is an all-in-one recording, quality management, and communications analytics solution for contact centers, financial institutions, and public safety organizations. Flexibly deployed on-premise, in the cloud, or as a hybrid solution, Neo provides legally compliant recording and analysis for communications platform vendors such as Cisco, Unify, Mitel, Avaya, IPC, and many more. Use Neo for comprehensive quality management and advanced analysis of your customer communications to continuously improve agent performance.
Neo Cloud Services
Flexible and scalable cloud-based solution for recording and analyzing your communication. Benefit from top-notch security, seamless integration into existing IT systems, and advanced analysis to monitor quality and compliance. Our cloud services are ideal for businesses seeking maximum flexibility and efficiency in their communication strategy.
FAQ: Everything You Need to Know About our Solutions for Call Tracking and Call Monitoring
Our call tracking software solutions are particularly suited for various industries and businesses. Financial institutions benefit from support in complying with regulations like MiFID II and FCDPA. Contact centers can improve quality management, call monitoring, and customer experience. Insurance companies use the recording and analysis of customer interactions for compliance and service improvement. Telecommunications companies can efficiently manage and analyze large volumes of communication data. In healthcare, data security is ensured, and legal requirements are met. Energy providers optimize customer communication and meet regulatory requirements. Our solutions offer high flexibility and security tailored to the specific needs of each industry.
Recording Insights supports a variety of communication platforms and offers a flexible solution for recording and analyzing communication. Platforms such as Microsoft Teams, Zoom, RingCentral, and Genesys provide seamless integration options. The call tracking software can be accessed via the browser, ensuring easy handling and integration into your existing systems. This flexibility ensures your communication requirements are efficiently and reliably met, regardless of the platform you use.
Neo Suite is a comprehensive call tracking software solution for contact centers, financial institutions and public safety organizations, offering functions for recording, call monitoring, quality management, and communication analysis. It supports on-premise, cloud-based, and hybrid implementations and allows seamless integration into existing IT systems. With powerful tools, Neo improves customer experience, supports regulatory compliance, and offers advanced AI analyses. The suite is designed to optimize communication strategies and ensure high security and flexibility.
Neo Suite supports on-premise, cloud-based, and hybrid implementations and allows seamless integration into existing IT systems. With powerful tools, Neo Suite improves customer experience, supports regulatory compliance, and offers advanced AI analyses. The suite is designed to optimize communication strategies and ensure high security and flexibility.
Neo Cloud Services offers a flexible and scalable solution for recording and analyzing communication. The Call Tracking Software records conversations and interactions in real-time and securely stores them in the cloud. The recorded data is processed and analyzed to provide valuable insights into the communication. Integration into existing IT systems is seamless through interfaces, and users can access the data via a user-friendly web interface. This solution ensures the highest security and compliance while optimizing customer experience and increasing efficiency.
Our solutions Neo and Recording Insights support compliance with regulations like MiFID II by reliably recording and securely storing all necessary communication data. They offer comprehensive logging and monitoring functions that allow all relevant information to be captured and analyzed according to legal requirements. Additionally, they ensure secure archiving and quick access to recorded data, ensuring compliance requirements are met. Automated reports and alerts continuously support the monitoring and documentation of compliance standards.
Our call tracking software ensures security through comprehensive measures, including double encryption of recorded data during transmission and at rest to prevent unauthorized access. Strict access controls and role-based permissions ensure that only authorized users can access sensitive information. Regular security reviews and audits ensure the latest security standards are met. Additionally, we offer logging and monitoring functions to detect and respond to suspicious activities immediately.
Yes, our call tracking software can be easily integrated into existing IT systems. It uses open interfaces (APIs) and standardized protocols to ensure seamless integration into your existing infrastructure. The flexible architecture supports integration with various platforms and applications, allowing you to continue using existing systems while benefiting from our solutions. This seamless integration ensures efficient implementation without extensive adjustments.
Our solution is based on Microsoft technology and utilizes Azure AI Services, Azure OpenAI, and Microsoft Copilot to provide advanced AI functions. These include automatic transcription of conversations, sentiment analysis to detect emotions in customer interactions, and the identification of key topics and trends. Additionally, patterns and trends in communication can be recognized to identify potential issues early. These AI-powered functions help improve customer experience, monitor compliance requirements, and increase operational efficiency.
Yes, ASC is ISO 27001 certified. This certification confirms that ASC has implemented a robust information security management system (ISMS) that meets international standards. The ISO 27001 certification demonstrates ASC’s commitment to protecting the confidentiality, integrity, and availability of information and continually improving security practices. Customers can trust that their data is managed and protected according to the highest security standards. More About ASC.
