Optimize your Contact Center with AI Data Analytics
Integrate AI call center analytics solutions to
improve service quality and deliver superior customer care
Navigate through your communication data with AI and gain valuable insights into customer interactions.
With artificial intelligence (AI), you can quickly analyze large amounts of data and efficiently identify patterns and correlations.
Leverage our AI data analytics solutions to gain valuable insights, mitigate risks, and meet compliance requirements. Our AI-based contact center solutions ensure secure and responsible call recording and analysis through the highest security standards and latest encryption technology.
Increase the efficiency of your processes, optimize your service quality, and create a first-class customer experience with our AI contact center solutions.
Risk Management and Business Insights with AI Data Analytics
Leverage artificial intelligence to automatically meet compliance regulations and mitigate risk by continuously monitoring and analyzing all relevant communication data.
- Verify that all disclaimers have been mentioned
- Identification of customer complaints
- Uncovering inappropriate consulting
- Auto-categorize calls with sensitive PCI DSS information (e.g., credit card information)
- Auto-categorization of regulated (e.g., FCA, MiFID II) and non-regulated calls
- Identification of calls with personal data
- Real-time risk alerting for real-time threat detection
AI-Based Analytics with our AI Policy Engine,
Azure AI Services, and Azure OpenAI
The AI Policy Engine is our solution for AI data analytics. The technology is based on Microsoft's latest AI tools, including Microsoft Azure AI Services, Azure OpenAI, and Copilot. The data is secured in the Azure infrastructure and our solutions can be easily and seamlessly integrated into all common telephony systems. Our AI-based analytics tools process your data securely and responsibly, quickly identifying patterns and correlations to help you make informed decisions and improve service quality.
AI Policy Engine
Customizable templates for policy rules, patterns & categories
Azure OpenAI
AI data analytics for content & sentiment analysis
Azure AI Services
Azure AI Services for transcription & translation in 100+ languages
Microsoft Copilot
Employee support and process optimization through increased user-friendliness
Applying AI to Truly Understand Customers, Improve Service Quality, and Optimize Processes
Uncover the limitless potential of data analysis with AI. Analyze your entire communications and use these insights to optimize processes, improve your service quality and meet internal and external compliance requirements.
Transcription
Speech-to-text conversion for documentation and archiving, e.g., summary of the conversation content and saving as a note in the CRM – no more manual notes necessary!
Efficient search
Find relevant calls within seconds. Eliminate manual searching within the recording. Search the transcript instead.
AI assistant
Use the AI assistant to quickly summarize conversations, capture the mood of the conversation, or ask individual questions.
AI-based categorization
Recognize categories without prior definition. The categories are recognized by the AI and assigned to the conversation.
Gain insights & identify trends
Categorization of conversations to identify trends and current developments at an early stage, e.g., particularly popular stocks, payment methods, competitor analyses.
Avoid customer churn
Identify issues that impact customer retention early on, monitor conversations, and issue alerts to enable immediate action.
Automatic categorization and TTL
Categorization of the recordings according to their relevance for compliance (e.g., MiFID II) and automatic setting of the relevant retention period.
Fraud detection
Avoidance of penalties and sanctions through early detection of non-compliant processes, suspicious patterns, and fraudulent actions.
Compliance monitoring
Monitoring compliance with internal and external specifications and regulations as well as detection of non-compliant processes.
Use our AI Data Analytics Solution in your Communication System
Extensive Information About our Solutions, Analytics and Artificial Intelligence
Take advantage of our diverse resources to learn about the latest developments, application areas and benefits of our solutions.