Artificial intelligence (AI) facilitates evaluating vast amounts of data in a short time and allows recognizing patterns and correlations more quickly than any human could.
This is where ASC’s call center AI solution saves time and money as well as helping companies to achieve their long-term goals: meeting compliance requirements, creating perfect digital consumer experience and increasing the performance of their processes.
Does a call center AI solution that transcribes the most important facts of a customer conversation in real time, spots keywords, and automatically translates the conversation at the same time sound like magic to you?
With AI this magic becomes real! When using artificial intelligence, your employees can focus on responding to individual customer needs and thus significantly improve customer service. At the same time, you ensure the fulfillment of all compliance requirements and minimize your business risks with the power of automated call analysis.
Revealing trends and root causes thereby reducing processing times
Documenting customer feedback and interpreting the customers’ emotions correctly – in every call
Analyzing calls for compliance relevance and issuing alarms in case of potential compliance breaches
Analyzing calls for uncharacteristic behavior
Our Neo suite offers all tools for keyword and phrase spotting, transcription, and emotion detection – on-premise or as a service from the cloud – while complying with highest security standards. Neo is our all-in-one call center AI solution that brings your quality management processes to a new level.
Recording Insights enables you to transcribe the recordings of all your communications in Microsoft Teams. Additionally, you can examine them for emotions and translate them into more than 60 languages – completely automatic and just one mouse click away. On top of that, the Compliance Policy Engine allows you to assess communications according to customized predefined rules.