Cloud Recording, Call Monitoring and AI for
Teams, Zoom, Genesys
and RingCentral
Advanced compliance recording and
AI data analytics for CCaaS and UCaaS
Ensure Compliance, Manage Risks & Gain Business Insights with Recording Insights
Our compliance recording solution, Recording Insights, supports legal recording and analysis of all communication channels on UCaaS and CCaaS.
The certified cloud recording solution for Microsoft Teams, Zoom, RingCentral, or Genesys integrates easily into your collaboration platform, allowing you to store all your communications effortlessly, securely and GDPR compliant in the cloud.
Use Azure AI Services for transcription and translation of calls and meetings.
The integration of Azure OpenAI allows you to generate summaries and sentiment analysis of your communications, enabling in-depth insights and informed business decisions based on the content of your customer interactions.
The Complete Solution for GDPR and Compliance Recording for UCaaS and CCaaS
With Recording Insights, we offer a cloud recording solution for legally compliant recording and call monitoring. This helps clients in regulated industries to use platforms like Teams, Zoom, RingCentral, and Genesys for external communication securely and to comply with regulations such as MiFID II, Dodd-Frank, FDCPA, and HIPAA.
Native cloud solution
SaaS service for recording and storing all communications for CCaaS and UCaaS (Teams, Zoom, RingCentral, Genesys)
Reliable call recording
Recording Insights consistently captures all internal and external calls
Enables compliance
Recording Insights supports compliance with legal requirements such as MiFID II, Dodd-Frank, FDCPA, HIPAA or GDPR
AI data analytics
Integration of Azure AI Services, Azure OpenAI & Copilot for transcription, translation & AI-based analytics
Secure storage in Azure
Compliant storage & archiving, multi-regional, tamper-proof & encrypted data exchange, supports Microsoft Entra ID
Fast & easy deployment
Professional & globally scalable recording solution, easy to set up in less than a day
Manage Compliance with Recording Insights
We assist you with compliant recording and analysis of your communications on Teams, Zoom, RingCentral and Genesys. With Recording Insights’ innovative features, you can meet legal requirements while simultaneously enhancing the security of your customer communications.
Gain customer insights with AI
Unlock customer insights through AI-driven data analytics. Every communication on Teams, Zoom, RingCentral, and Genesys generates a wealth of data. This information provides deep insights into your customers' needs, your team's communication patterns, and potential business risks. Use automated and AI-powered data analytics to improve your decision-making and keep your business ahead of the competition.
Recording & storage
- Reliable recording of all conversations and meetings
- Recording of all internal and external communications
- Legally compliant storage & archiving in Azure
- Overview of all recorded conversations with detailed information
- Flexible recording rules and complete control over who and what is recorded
AI-based data analytics with Azure AI Services and Azure OpenAI
- AI Policy Engine with predefined & customizable templates for policy rules, patterns & categories
- AI data analytics based on Azure OpenAI for content & sentiment analysis & AI-powered questions
- Azure AI Services for transcription & translation in 100+ languages
Managing compliance & minimizing risks
- Supports compliance with legal requirements such as MiFID II, Dodd-Frank, FDCPA, HIPAA or GDPR
- Legally compliant storage & archiving, multi-regional, tamper-proof & encrypted data exchange, Microsoft Entra ID
- Automated risk management processes with the help of artificial intelligence
Monitoring & reporting
- Analytics functions with extensive reports and visualization options
- Customizable dashboards for your needs
- Important metrics at a glance, such as compliance-related events
Compliance Recording Solution for Regulated Industries
Discover how Recording Insights can help you meet your individual industry requirements. With built-in compliance tools and easy integration with platforms like Teams, Zoom, RingCentral and Genesys, we help you reliably meet industry-specific regulations while improving your operational efficiency and gaining deep business insights.
Customers and Partners Worldwide Trust ASC
"With ASC Recording Insights, Microsoft Teams users can comply with complex regulatory requirements regarding recording and archiving 'with just one click' within Teams."
"Recording Insights demonstrates what is possible in the modern-day technical landscape. It can be rightly described as the next generation solution."
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