Advanced Call Recording Software, Quality Management and Analytics
Secure on-premise and cloud solution for recording and analyses of customer communication
Meet compliance standards, deliver exceptional service quality, and ensure emergency readiness in your
communication
Our Neo Suite call recording software provides a secure solution for recording all your company's communications, designed to help you meet legal requirements, with advanced quality management and analytics.
The Neo Suite can be used both as a complement to your on-premises telephone system and as a cloud service.
Benefit from a top-tier quality management software that seamlessly integrates into your existing systems and can be customized to meet your specific needs.
Capture all communication content and channels in real-time, analyze multimedia interactions, and gain valuable insights for process optimization, service quality improvement, or quick emergency response.
Neo Suite Highlights
Recording, quality management, and analytics as local on-premise software or in the cloud.
Seamless integration
Interface to all telephony system providers such as Mitel, Cisco, Unify and more, as well as secure local data storage.
Omnichannel recording
Capture all channels in real-time including voice, video, shared screens and chat through control or flexible rules.
Quality management
Comprehensive tools for quality management to enhance performance, service quality and customer satisfaction.
AI data analytics with
Recording Insights AI
Azure AI Services, Azure OpenAI & Copilot for transcription, translation & AI-based customer communication analyses.
Maximum reliability
Redundant, tamper-proof and encrypted recording and data storage.
Compliance
Meets all legal requirements such as MiFID II, Dodd-Frank, or GDPR.
Our Partnerships with Leading Providers
Easy integration into your telephony system
Our strong technology partnerships enable us to provide versatile on-premise or cloud recording solutions that are secure and scalable. Perfectly suited for integration with your telephony and contact center systems.
AI Data Analytics for Extensive Analyses of your Customer Communication
Expand your Neo Suite with Recording Insights AI for deep AI-based analyses. Optimize your processes, increase customer satisfaction with comprehensive quality management and gain valuable insights for your business.
- Easy integration of Recording Insights AI into Neo Suite
- Seamless data transfer to Recording Insights AI
- Visualization of insights in powerful dashboards and reports
- Transcription in over 100+ languages
- Display of keywords and sentiments in the wave bar
- Summary and sentiment detection by AI
- Just ask - Azure OpenAI answers
Recording Software for Your Industry
With Neo Suite, we offer highly scalable recording, quality management and analytics software tailored to your company's needs.
Customers and Partners Worldwide Trust ASC
ASC Partner
"As the global leader in UC and CC solutions, we value our partnership with ASC for their proven recording solutions across all Mitel platforms, enhanced with AI-powered conversational and compliance insights for our customers' business benefits."
ASC Reference Customer
“… After only a few months, we have optimized our running processes and obtained valuable information about our service level by analyzing call center interactions.”
Resources
- Compliance Recording, Quality Management & AI-based Analytics for High Standards.
- Unlocking Webex for Communications in Regulated Markets With Recording & AI
- Recording & Data Backup Systems for Operation Centers and Control Rooms