With ASC's recording, quality management and analytics software Neo, users can ensure their compliance, increase their service quality or respond optimally in emergencies. Challenges of this kind are part of daily business for companies and public sector organizations. ASC offers solutions to record, analyze and evaluate multimedia interactions. Communication content is captured with AI-based analytics, important information is generated, and trends are detected. This provides management with the basis for decision-making in real time. In addition, starting points for increasing productivity are identified.
Companies and public sector organizations with on-premise PBXs can either deploy ASC's Neo Suite on-premise, or use all services from the Neo Cloud.
into all major PBX providers
of audio, video, screen, chat and SMS
and secure encryption mechanisms
through powerful rules for selective recording
for valuable customer insights
via web-based playback capabilities
to increase service quality and performance
for search & replay, tagging and provisioning
Neo Compliance Recording captures, stores and archives all communications and related information across all channels in a compliant manner.
With our Neo Suite, we support organizations to meet key compliance standards such as Dodd-Frank, MiFID II and PCI-DSS for finance, or HIPAA for healthcare, among others. This is achieved e.g., through highly available and fully secured recordings, individualized access rights, and AI based analytics technologies.
Our Neo Suite allows you to analyze recorded interactions between agents and customers. This way, you gain systematic insights into your service quality and can continuously improve the customer experience via targeted quality management.
Our quality management software enables the detailed analysis of a representative number of conversations. Effective approaches for improving service quality can thus be easily identified. An integrated eLearning module supports the individual training of agents.
Our software solution analyzes and evaluates your everyday conversations. AI based speech analytics and emotion detection as well as screen recording identify trends so that you can identify your customers' requirements early on and stay one step ahead of the competition. Quality management processes can be made more efficient by means of automated analytics, so that you can concentrate on the essentials, namely improving your service quality.
Compliance violations can also be detected early on so that you can meet legal requirements and avoid heavy penalties.
"ASC’s communications recording solution empowers our public safety agencies and makes them the equal of any nation in the European Union."
"After only a few months, we have optimized our running processes and obtained valuable information about our service level by analyzing call center interactions."