Recording, Analytics and Quality Management of Communications
Close compliance gaps, improve customer experience and analyze valuable data
We ensure the fulfillment of our customers’ next-level compliance requirements and offer an advanced customer experience with our omni-channel-recording and AI-driven analytics solutions.
Among our target groups are all companies that record their communications. Especially, financial institutions, contact centers, and public safety organizations have profited greatly from our services. We record, analyze, and evaluate interactions across all media – including voice, video, screen, chat, or meetings.
Why Using Cloud-Based Recording and Analytics?
Fast Deployment
No installation or hardware required. Choose the number of licenses and services you need.
Full Flexibility
Only pay for your actual consumption and enjoy maximum flexibility.
Easy to Use
All services in one solution. Simple & easy handling.
Fully secured
Cloud architecture with high availability and end-to-end encryption.
Our study "Communication 4.0" for download
Understand why an increasing number of companies are migrating their applications to the cloud
Which cloud strategies do companies from different industries pursue? What are the reasons for and against cloud services? And what are the key factors for moving to the cloud? Know the answers and take a look at our study "Communication 4.0 – Communication & Collaboration in der Cloud".
Customers worldwide trust in ASC
"Recording Insights allows us to fulfill regulatory requirements for the capture of audio using Microsoft Teams and do so natively. The design and integration of the solution is a significant improvement over other tools we have previously used. Demonstrating innovation within this area, ASC offers the ability to convert captured audio to text, and it is even capable of automatically converting said text into multiple languages."
"ASC's recording solution provides a uniform platform to record phone calls across the entire network. It complies with all the recording and documentation requirements of MiFID II and other relevant regulations with redundant systems to ensure all transactions are preserved."
