Achieve Superior Quality Management with Cloud Recording and Analytics
Streamline your customer service with Neo Cloud Services for contact center solutions
Compliance Recording, Quality Management, and AI Data Analytics from the Cloud for Your Contact Center
With Neo Cloud Services, we offer companies a cloud call center solution that ensures more flexibility and meets the highest security and performance standards.
Neo Cloud Services are based on a highly available architecture in the Microsoft Azure Cloud. State-of-the-art encryption and comprehensive access management ensure the protection of your sensitive information.
Using recorded communications, you can analyze compliance and service quality, and present the results in meaningful reports. Additional tools for process management, desktop analysis, or eLearning can be added from the cloud based on individual needs.
Neo Cloud Services Highlights
Cloud call recording, quality management, and analytics tailored to your needs for your cloud contact center solutions.
Contact center cloud solution
No local installation required, easy data import from on-premise recorders and telephony systems
Omni-channel recording
Neo Cloud services capture all channels, including voice, video, shared screens, and chat
Compliance
Meets all legal requirements such as MiFID II, Dodd-Frank, or GDPR
AI Data Analytics with
Recording Insights AI
Azure AI Services, Azure OpenAI & Copilot for transcription, translation & AI-based customer communication analytics
Secure cloud storage
in Azure
Redundant and encrypted data storage, multi-regional & tamper-proof
Easy deployment
Professional & globally scalable cloud solution with full flexibility for easy capacity increase as needed
Our Partnerships with Leading Providers
Easy integration into your telephony system or contact center solutions
Our strong technology partnerships enable us to provide versatile cloud recording solutions that are secure and scalable. Ideal for integration into your telephony and contact center systems.
AI Data Analytics for Extensive Analyses of Your Customer Communication
Expand your Neo Suite Cloud Services for cloud recording with Recording Insights AI for deep AI-based analyses. Optimize your processes, increase customer satisfaction with comprehensive quality management, and gain valuable insights for your business.
- Easy integration of Recording Insights AI into Neo Cloud Services
- Seamless data transfer to Recording Insights AI
- Visualization of insights in powerful dashboards and reports
- Transcription in over 100+ languages
- Display of keywords and sentiments in the wave bar
- Summary and sentiment detection by AI
- Just ask - Azure OpenAI answers
Cloud Call Recording for Your Industry
With Neo Cloud Services, we enable companies from various industries to use cloud recording and storage for external communication.
Customers and Partners Worldwide Trust ASC
ASC Partner
"As the global leader in UC and CC solutions, we value our partnership with ASC for their proven recording solutions across all Mitel platforms, enhanced with AI-powered conversational and compliance insights for our customers' business benefits."
ASC Reference Customer
“… After only a few months, we have optimized our running processes and obtained valuable information about our service level by analyzing call center interactions.”
Neo Cloud Services Resources