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ASC is Presenting Native App for Microsoft Teams at CCW 2020

ASC is Presenting Native App for Microsoft Teams at CCW 2020

Legally compliant documentation and valuable analysis of customer communication

The software company ASC Technologies AG is participating in this year’s CCW with its own booth again. ASC focuses on providing legally compliant recording and archiving solutions as well as analysis tools for the evaluation of recorded communication data. With ASC Recording Insights, ASC is the first to introduce a native app for compliance recording and analytics within Microsoft Teams.

CCW is Europe’s leading industry event for innovative customer dialog taking place from 2nd to 4th March 2020 in Berlin. Organizers expect about 270 exhibitors and 8,200 trade visitors.

Service quality, legal security, and big data

Excellent service quality, fulfilling legal regulations and compliance guidelines, handling huge amounts of data: being the central hub for companies of any industry, contact centers are facing permanently increasing challenges. Due to directives such as MiFID II and FinVermV, particularly banks and insurance companies are legally obligated to record all consultation calls and professional advice. ASC solutions help to record communication in compliance with the law as well as to analyze its content, to evaluate internal processes, and to detect market trends.

Proactive approach for compliance management in Microsoft Teams

As of recently, the native app ASC Recording Insights is available as an add-on for Microsoft Teams. ASC Recording Insights enables Teams users to record, archive, and analyze their entire communication within Microsoft Teams. Microsoft’s Cognitive Services transcribe audio to text and Natural Language Processing facilitates automated categorization, emotion detection, and translation directly in the app.

Visit ASC from 2nd to 4th March 2020 at booth G19/21 in hall 3 at CCW in Berlin.