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ASC Presents Recording and Analytics Solutions at the Expo Relación Cliente in Madrid

Better service quality results in greater customer satisfaction

At the Expo Relación Cliente on October 9-10, 2018 in Madrid, ASC Technologies AG will present their neo solutions for recording, analytics and quality management. Interested parties can visit the software company at the event at one of the largest soccer stadiums in Spain, the Wanda Metroplitano, at stand 32.

With their motto “Use your superpowers in the customer experience”, the Expo Relación Cliente 2018 is inviting the most significant technology providers, contact center service providers, and companies from all areas. “We see great potential in the Spanish market, with many well-known customers, and we want to continue our strong growth with new, local sales partners”, says Dr. Gerald Kromer, Chief Executive Officer of ASC.

A significant factor that contact centers can use to differentiate themselves from the competition is the quality of customer consultation. Based on data gathered from diverse communication channels, neo automatically analyzes services, campaigns, and products. The solution displays the results of the evaluations in informative reports and dashboards. Particularly for companies with a high call volume, automatic communications analysis is a must in order to evaluate the unmanageable amount of interactions.

In addition to contact centers, the target groups for ASC include banks, insurance companies, and public safety organizations. Moreover, ASC offers solutions for the recording, analytics, and evaluation of all interactions, regardless of the channel, in accordance with compliance requirements, either as a service from the public or private cloud or as an on-premise solution.

ASC would like to invite their partners and all those interested to see the newest technologies for themselves at stand 32.