The solution is now available in the United States as well as in South and Central America, with additional regions to follow. By combining seamless integration into Webex Calling, ASC enables organizations in regulated industries to meet complex compliance requirements while maintaining scalability, security, and operational efficiency.
“With the launch in the US and South and Central America, we are laying the foundation for a globally uniform compliance strategy for international companies,” says Dr. Gerald Kromer, CEO of ASC.
“Through tight integration with Webex Calling, we enable companies to implement compliance recording and AI-powered analytics directly within the Cisco collaboration platform – scalable, secure, and with a clear perspective on global expansion with full data sovereignty.”
Global requirements, regionally available instances
Regulated companies in the financial and healthcare sectors are facing increasing data protection and compliance requirements across national borders. ASC addresses this complexity with a cloud architecture that enables regional recording and geo-separated data storage. The currently available instances in the US and South and Central America form the basis for the expansion into other regions. Deep integration with the Webex Control Hub allows for quick configuration and seamless integration into existing processes.
Compliance & insights from a single source
In addition to compliance recording, ASC offers AI-based analytics for early risk detection, compliance with communication guidelines, and optimization of customer communication. Existing on-premises recordings can also be seamlessly migrated, which is a decisive factor for companies that are developing their cloud strategy consistently.
About ASC
ASC is a global leader in compliance recording, quality management and AI-based analytics. Our solutions help organizations evaluate their communications-based data, securely meet regulatory requirements, and optimize customer service.
Using AI, conversations are analyzed in real-time to detect compliance violations and assess the quality of customer interactions. Financial services, contact center, and public safety organizations rely on ASC to ensure their communication is legally compliant and customer-centric.
Our solutions are scalable and flexible - available as cloud services, on-premise, or in hybrid environments. Headquartered in Germany, with subsidiaries in 15 locations and a global partner network in over 60 countries, ASC is the #1 in Europe and sets standards for AI-based communication technology worldwide.
About Webex by Cisco
Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices. At Webex, we start with people and their experiences first. This focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology. Our solutions are underpinned with security and privacy by design. We work with the world's leading business and productivity apps – delivered through a single application and interface. Learn more at r webex.com.