ASC today announced the launch of neo 4.0, its workforce optimization (WFO) suite encompassing communications recording, quality monitoring, speech analytics, eLearning, customer feedback and workforce management.
The speech analytics component now offers integrated phonetic indexing, in addition to keyword spotting, allowing more flexible and rapid searches on a wide range of topics. Phonetic indexing helps contact centers and financial institutions meet increasingly stringent compliance regulations.
Marco Mueller, Chief Operating Officer of ASC, said, “We are proud to release neo 4.0 as it represents a major enhancement to our portfolio. The newly integrated phonetic indexing has become a nearly irreplaceable technology to avoid the severe fines and penalties for failing to meet the latest compliance regulations. neo 4.0 reacts in near real-time to critical events in both contact centers and financial institutions, making it invaluable in competitive situations.”
Mr. Mueller went on to discuss other capabilities of neo 4.0. Besides Phonetic Indexing, ASC has also focused on expanding its portfolio of integrations with neo 4.0. Now there are solutions for Airbus Tetra, Microsoft Lync (soon Skype for Business) and Speakerbus available. ASC is the only vendor of recording solutions that is certified with Airbus Tetra.
With these new integrations, ASC is able to strengthen its position in the contact center and public safety and financial institution markets.
ASC is known for its innovative approach and competitive next-generation solutions as it invests up to 20 percent of its revenues in research and development. neo 4.0 was released just a few months after neo 3.0 to meet rapidly changing market requirements.