CeBit 2016, the world’s largest trade show for information technology, will focus on the digitization of all areas of business and society. ASC will show how its neo Workforce Optimization suite handles the challenges of rapidly changing business communications and new government regulations.
Marco Mueller, Chief Operating Officer of ASC, said, “Organizations must deal with customer requests swiftly across all communications channels while maintaining high-quality service. At the same time, they must adhere to stringent new regulations. Our neo recording and WFO suite delivers optimized customer service while streamlining processes on an enterprise-wide basis. At CeBIT, we will demonstrate its power and efficiency for almost any infrastructure and provide customized information and advice.”
During the past few years, communication has expanded more and more into multi media. The recent diversification of communications encompasses chat, video, voice and screen activities. ASC’s solutions handle them all, analyzing customer communications across all channels. As a result, they improve agent quality and customer satisfaction while discerning the latest trends for management decision-making.
For financial institutions, neo preserves consultations via new channels such as video and chat. MiFID II, the European Markets in Financial Instruments Directive, obliges this recording and retention of all services and transactions with seamless documentation.
ASC is looking forward to meeting you at the CeBIT at the booths of its technology partners Unify (hall 13, booth D40) and Alcatel-Lucent Enterprise (hall 13, booth D28).