Identifying potential cases of fraud and compliance violations and taking the appropriate counter-measures is crucial in order to protect any financial business. The constant expansion of content and media to be recorded and the sheer amount of conversations preserved every day pose new challenges to finding and investigating potentially harmful behavior.
An automated pre-selection of potential cases of fraud helps financial institutions save time by requiring them to focus on a greatly reduced number of conversations. Advanced voice recognition gives you a variety of ways to define rules that help you track down fraud.
for Compliance assists you in automatically evaluating conversations for potential cases of fraud. You set the rules – if any conversation subsequently indicates fraudulent behavior, it is automatically forwarded to the person you designate for further investigation.
Analytics Use Cases
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