ASC BLOG
 


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Topic: Cloud

“The proportion of our cloud business will double this year”


How ASC is handling the crisis – An Interview with ASC‘s CEO Dr. Gerald Kromer
Many companies have experienced a boost in digitization during the COVID-19 pandemic. In addition to solutions for video conferences that see a substantial spike these days, there are useful tools for all areas in a company to enable and facilitate working from home. COVID-19 affects ASC’s customers and its business as well as the working processes of the cloud company from Hösbach. We have talked to Dr. Gerald Kromer, CEO of ASC, how he is navigating through the crisis; how the corporate culture, communication with customers and employees has changed; and which challenges but also which opportunities have presented themselves.
 

How to Unlock the Full Potential of Your Customer Experience with Interaction Recording, Quality Management and Analytics


The ways that contact centers engage with customers have changed with the emergence of mobile devices and omni-channel options. What hasn’t changed is the demand for prompt and efficient service, regardless of the communication channel. With a workforce optimization solution, you have access to a wealth of insightful information on contact center performance. So how to unlock the full potential of your customer experience with valuable insights into every interaction? Chris Wearne, Managing Director United Kingdom at ASC Technologies AG, gives some insights on what role Interaction Recording, Quality Management, Coaching & Learning and Analytics do play and how it is used by customers from ASC and Mitel.
 

Comment exploiter pleinement le potentiel de votre expérience client en matière d'enregistrement des interactions, de gestion de la qualité et d'analyse


La manière dont les centres de contact s'engagent avec les clients a changé avec l'émergence des appareils mobiles et des options omni-canal. Ce qui n'a pas changé, c'est la demande d'un service rapide et efficace, quel que soit le canal de communication. Avec une solution d'optimisation des effectifs, vous avez accès à une mine d'informations utiles sur les performances des centres de contact. Alors, comment exploiter le plein potentiel de votre expérience client grâce à des informations précieuses sur chaque interaction ? Chris Wearne, directeur général pour le Royaume-Uni chez ASC Technologies AG, donne quelques indications sur le rôle que jouent l'enregistrement des interactions, la gestion de la qualité, le coaching et l'apprentissage et l'analyse, et sur la manière dont les clients d'ASC et de Mitel les utilisent.
 

Current challenges & trends and their effects on contact centers


At present, a telephone is still the most important communication channel, especially regarding sensitive or urgent matters. But of course, the digital transformation does not stop at telephone customer support – so what changes are contact centers facing? In an interview with Jacob Nimocks, Director Solutions Consulting at ASC Americas, he discusses trends and challenges and shows the importance of communication recording and analysis for contact centers.
 

Security in the cloud: What’s important


Cloud computing is no longer a hype - cloud computing is reality. Convincing advantages are decreasing costs and a flexible, scalable IT. Cloud services are handy and grant even small companies access to otherwise unaffordable equipment and software solutions. But are they safe to use? We present facts and figures about cloud security and explain what safe usage of cloud services can look like.
 

An interview with Ann-Kathrin Müller about New Work Transformation


In times of digitalization and working environment 4.0, New Work has become a key word. New Work is about finding meaningful work for oneself. But the transformation can only succeed if attitudes and corporate culture change simultaneously. Ann-Kathrin Müller, Director Business Development at ASC, in an interview about New Work, collaboration and her personal favorite collaboration tool.
 

Cloud computing in financial services – The future of banks and insurance companies is in the cloud


The demands of financial service providers in the security and availability of cloud services are incredibly high. But yet, moving IT services to the cloud promises financial service providers more efficiency, too. Consequently, it does not come as a surprise, that the financial industry is venturing out into the cloud as well following a trend that other sectors have already taken to the next level.
 

Thought leadership – Becoming an opinion leader with compliance recording from the cloud


Thought leaders are opinion makers and opinion leaders at the same time. Not only do they have innovative products to offer but also appear in the public as experts. Unique content and a strategic orientation make a thought leader a great support and advisor. But how can a medium-sized family-run company from Germany position itself as a thought leader? Here are some ideas.
 

Eleven criteria to consider when selecting a cloud service provider


Trust is one of the most important criteria when it comes to selecting a cloud service provider. Consequently, customer and provider must jointly define organizational, operational, technical, and infrastructural measures which guarantee a maximum of trust and security in cloud usage. In this article, we have compiled a list of the key factors to consider when selecting a cloud service provider.
 

Cloud study demonstrates: The cloud is anything but a pie in the sky


Three out of four companies are already using services from the cloud. In our study “Communications 4.0 – Communication and Collaboration in the Cloud” we present drivers, chances, and challenges. Here comes a summary of the most important results of our cloud study.
 

Successful cloud onboarding: An interview with ASC experts


A successful connection to the cloud hinges on a careful and thorough planning process. ASC regularly carries out cloud onboardings for recording and analysis solutions. In the following interview, Uwe Kleinschmidt, Head of PreSales & Consulting, and Tamer Çalışkan, Head of Development Operations at ASC Technologies AG explain us the process and point out the aspects to pay special attention to.