Jump to main content

Blog

Cloud 06/06/2024

Safe Data Storage for your communication recordings with Microsoft Azure Cloud

Read our latest blog post to find out why the Azure cloud is the ideal choice for storing your communications records and how it can benefit your business.

05/15/2024

Impact of FINRA SEA Rule 17A-4 on Financial Institutions

Staying on top of the latest changes in compliance regulations and their impact on your organization is essential for financial institutions. An example is the Financial Industry Regulatory Authority's (FINRA) SEA Rule 17A-4.

04/26/2024

Cloud vs. On-Premises Solutions: Choosing the Right Communication Platform for Financial Services

In the finance sector, choosing the right communication platform is pivotal. ASC advocates for a cloud-native approach, leveraging Azure for Teams. This blog post will outline the advantages of cloud vs. on-premises solutions, guiding readers through the key benefits.

03/19/2024

How to Navigate the Challenges and Opportunities of the EU Artificial Intelligence Act (EU AI Act)

Check out our blog to learn about how the European AI Act impacts AI stakeholders. Get expert insights from Kevin Geis and Britta Chiaia of ASC on responsible AI use at ASC.

Skyline of sydney australia
Compliance 02/12/2024

Navigating Regulatory Guide 271: How Recording Insights Bolsters IDR Efforts in Finance

Discover how Recording Insights supports RG 271 compliance, improving IDR efficiency and dispute resolution in the Australian financial sector.

Healthcare 01/17/2024

Mastering HIPAA Compliance in Telemedicine with AI

In today's ever-evolving healthcare landscape, compliance is a complex and critical aspect for healthcare providers. Protecting sensitive patient information and keeping pace with the ongoing digitalization has become even more important in the post-pandemic era.

[Translate to English:]
Recording 04/21/2023

How to enable compliance recording and analytics within Microsoft Teams

Mass recording of communications has become a staple of modern business practice. The move to handling all communications through collaboration platforms, such as Microsoft Teams made the process even easier. While recording communications can be a powerful tool, it is vital to be aware of the legality of those recordings.

Recording 03/07/2022

The Way to Go With Your Compliance Management

We enable companies to streamline their business processes while complying with increasing regulations and reporting requirements in a consistent and cost-effective manner.

Recording 01/14/2022

Future orientation is customer orientation

The Contact Center is the linchpin of a company when it is about customer satisfaction. This is where the first contacts and inquiries are handled. The personal interface between customers and the company plays a decisive role in success because an excellent customer experience becomes a differentiating factor between competitors. The new ASC handbook highlights the current trends and challenges of contact centers and provides recommendations how to deal with compliance requirements and customer…

Cloud 11/04/2021

Supporting the Workplace Transformation is Necessary

The profound changes in working habits and the increasing use of digitalization are leading companies to change their organization and implement new systems to enable their employees to work in the best possible conditions. It is in this context that the notions of digital Workspace (focused on tools) and digital Workplace (focused on the workplace) are now fundamental in the evolution of corporate governance. More globally, the company is becoming virtual, dematerialized and professionals are…

Artificial Intelligence 11/04/2021

How Artificial Intelligence is Accelerating the Transformation of Contact Centers

More than ever, technology is at the heart of business processes. In this context, contact centers are entering a new age and will have to deeply transform themselves in order to offer ever better quality of service and gain agility in their operations.

Recording 10/28/2021

Ensure Recording Compliance in the Cloud

The recording of communications is no longer a need, but a real necessity that is becoming more and more common in many sectors of activity. The digital transformation accelerates the application of new regulations related to the protection of personal data and its conservation. Each need requires a customized migration to a 100% cloud infrastructure, respecting the constraints of each project at deployment.

Recording 07/21/2021

Artificial Intelligence for compliance recording

It is hard to imagine the workplace of the future without collaboration and communication tools like Microsoft Teams. Business processes worldwide are being adapted as more and more employees are working remotely and virtual teams are being merged. This brings new challenges, especially in the field of compliance recording where sensitive data is recorded and processed. With its native Microsoft Teams app Recording Insights, ASC relies on AI-based support for advanced assessment, i. e. on…

Recording 05/27/2021

Legal requirements for archiving in the financial sector

In the last 20 years, more and more customers have turned towards banking and finance networks thus influencing the way that banking data is managed. On the downside, financial scandals as well as cases of cybercrime and money laundering have become more frequent, too. As a consequence, the last years have seen a number of new directives or the amendment of existing ones that aim at facilitating tracking transactions. But what does this imply for the retention periods of recorded calls? What…

Artificial Intelligence 03/22/2021

Involuntary, but necessary? The transformation of contact centers

The digital transformation of contact centers was sped up by lockdowns or stay at home orders and caused rapid changes. This transformation not only caused changes within the contact centers, but also with customer expectations. In the following, Eric Buhagiar, Managing Director at ASC, explains how the digital transformation changed the customer experience and what can be expected for the future of contact centers and customer services.

Interviews 02/01/2021

That is what ASC’s partner strategy looks like

Being a jack of all trades is an outdated claim that does not work any more in modern economy. Today, companies rely on strategic partnerships to keep abreast of trends and to position themselves prominently in the market. Alexander Jung, Manager Sales Operations at ASC, and Patrick Salg, Vice President Strategic Alliances at ASC, explain why ASC banks on strategic alliances, what characterizes its global partner strategy and how cooperations are forged.

Recording 01/12/2021

The potential of artificial intelligence in analytics for contact centers, financial service providers, and public-safety organizations

Large amounts of data from different channels accumulate in companies of every size everywhere every day. Analytics tools are helping to harvest valuable information from this data. By means of artificial intelligence, huge amounts of data can be assessed, and patterns and contexts identified a lot faster than human labor could. But what is the potential of artificial intelligence in analytics? Peter Schmitt, CTO at ASC, explains the advantages for contact centers, financial service providers,…

Cloud 10/28/2020

“The proportion of our cloud business will double this year”

How ASC is handling the crisis – An Interview with ASC‘s CEO Dr. Gerald Kromer.

Many companies have experienced a boost in digitization during the COVID-19 pandemic. In addition to solutions for video conferences that see a substantial spike these days, there are useful tools for all areas in a company to enable and facilitate working from home. COVID-19 affects ASC’s customers and its business as well as the working processes of the cloud company from Hösbach. We have talked to Dr. Gerald…

Recording 09/10/2020

How to Unlock the Full Potential of Your Customer Experience with Interaction Recording, Quality Management and Analytics

The ways that contact centers engage with customers have changed with the emergence of mobile devices and omni-channel options. What hasn’t changed is the demand for prompt and efficient service, regardless of the communication channel. With a workforce optimization solution, you have access to a wealth of insightful information on contact center performance. So how to unlock the full potential of your customer experience with valuable insights into every interaction? Chris Wearne, Managing…

Recording 07/20/2020

Fraud Detection: Identifying potential cases of fraud and compliance violations

There are many types of fraud - whether on the phone, via internet or using mobile devices. As technology advances, fraudulent techniques are becoming increasingly elaborate - fortunately at the same time solutions for fraud detection are also becoming faster and more precise. Darien Šobar, Vice President Business Development at ASC Technologies has some valuable insights on how to identify and prevent potential cases of fraud and compliance violations.