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12/05/2024

GDPR Compliance and Call Recording: Mastering Data Protection in Call Centers

Achieving GDPR compliance is essential for call centers handling sensitive customer data. From managing call recordings to securing personal information, compliance with data protection laws is not just a legal obligation but a cornerstone of building trust and customer loyalty.

Compliance 11/19/2024

The EU AI Act: What does it mean for Switzerland?

The EU AI Act will not only have a major impact on the regulation of artificial intelligence (AI) within the EU, but will also affect Swiss companies that participate in the European market or work with EU customers. This article explains how the regulation will affect Swiss companies and what steps they need to take to fulfil compliance requirements.

Financial Services 11/07/2024

AI in the Financial Industry: Efficient Tools for Optimized Compliance Monitoring

In the financial industry, manual monitoring of calls for compliance is no longer realistic. Artificial intelligence (AI) offers the perfect solution: with automated compliance monitoring, financial institutions can work more efficiently, minimize risks and better comply with regulatory requirements without replacing compliance officers. Find out how AI can revolutionize your compliance processes.

Laptop displaying Microsoft Copilot interface, simplifying compliance tasks with the Recording Insights Plugin
Artificial Intelligence 10/17/2024

Microsoft Copilot and Recording Insights for smarter workflows

The new Recording Insights plugin for Microsoft Copilot streamlines the management of recordings, offering a smarter, faster and more intuitive solution. Discover how straightforward commands can empower you to control your workflows with greater efficiency and seamless integration.

Financial Services 09/23/2024

Why Omnichannel Communication is Essential for Financial Institutions

Find out what characterizes omnichannel communication and how you can use ASC and LeapXpert to ensure compliant communication in WhatsApp and other channels.

Artificial Intelligence 09/05/2024

Increased Efficiency and Fulfillment of Customer Expectations: How AI is Changing Quality Management in Contact Centers

AI in quality management is revolutionizing efficiency and service quality in contact centers. Discover how automated assessment increases your customer satisfaction.

Compliance 08/20/2024

Effective Protection of Banking Secrecy with Recording Solutions from ASC

Learn how ASC can ensure the discretion and security of banking secrecy in the digital age through innovative solutions.

Recording 08/05/2024

MiFID II: What Financial Service Providers Need to Know About Call Recording Under the EU Directive

Financial service providers in the European Economic Area face the challenge of complying with comprehensive financial market regulations. Logging and analyzing customer communications is critical. These requirements have been further tightened with the introduction of MiFID II in 2018. In our article, we explain the implications for banks and insurance companies in Europe.

Public Safety 07/24/2024

AI in Emergency Management: Innovative Approaches to Call Recording and Emergency Call Analysis

Learn how AI in Emergency Management is revolutionizing public safety through accurate call recording and analysis, enabling efficient resource allocation and faster response times. Discover how advanced AI technologies are saving lives worldwide.

Man sits at his desk and checks financial documents in the office to ensure financial compliance.
Cloud 06/06/2024

Safe Data Storage for your communication recordings with Microsoft Azure Cloud

Read our latest blog post to find out why the Azure cloud is the ideal choice for storing your communications records and how it can benefit your business.

Financial Services 05/15/2024

Impact of FINRA SEA Rule 17A-4 on Financial Institutions

Staying on top of the latest changes in compliance regulations and their impact on your organization is essential for financial institutions. An example is the Financial Industry Regulatory Authority's (FINRA) SEA Rule 17A-4.

Modern data center with servers and digital cloud data visualization
Financial Services 04/26/2024

Cloud vs. On-Premises Solutions: Choosing the Right Communication Platform for Financial Services

In the finance sector, choosing the right communication platform is pivotal. ASC advocates for a cloud-native approach, leveraging Azure for Teams. This blog post will outline the advantages of cloud vs. on-premises solutions, guiding readers through the key benefits.

Artificial Intelligence 03/19/2024

How to Navigate the Challenges and Opportunities of the EU Artificial Intelligence Act (EU AI Act)

Check out our blog to learn about how the European AI Act impacts AI stakeholders. Get expert insights from Kevin Geis and Britta Chiaia of ASC on responsible AI use at ASC.

Skyline of sydney australia
Compliance 02/12/2024

Navigating Regulatory Guide 271: How Recording Insights Bolsters IDR Efforts in Finance

Discover how Recording Insights supports RG 271 compliance, improving IDR efficiency and dispute resolution in the Australian financial sector.

EN: Doctor pointing at digital healthcare icons
Healthcare 01/17/2024

Mastering HIPAA Compliance in Telemedicine with AI

In today's ever-evolving healthcare landscape, compliance is a complex and critical aspect for healthcare providers. Protecting sensitive patient information and keeping pace with the ongoing digitalization has become even more important in the post-pandemic era.

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Recording 04/21/2023

How to enable compliance recording and analytics within Microsoft Teams

Mass recording of communications has become a staple of modern business practice. The move to handling all communications through collaboration platforms, such as Microsoft Teams made the process even easier. While recording communications can be a powerful tool, it is vital to be aware of the legality of those recordings.

Recording 03/07/2022

The Way to Go With Your Compliance Management

We enable companies to streamline their business processes while complying with increasing regulations and reporting requirements in a consistent and cost-effective manner.

Recording 01/14/2022

Future orientation is customer orientation

The Contact Center is the linchpin of a company when it is about customer satisfaction. This is where the first contacts and inquiries are handled. The personal interface between customers and the company plays a decisive role in success because an excellent customer experience becomes a differentiating factor between competitors. The new ASC handbook highlights the current trends and challenges of contact centers and provides recommendations how to deal with compliance requirements and customer…

Cloud 11/04/2021

Supporting the Workplace Transformation is Necessary

The profound changes in working habits and the increasing use of digitalization are leading companies to change their organization and implement new systems to enable their employees to work in the best possible conditions. It is in this context that the notions of digital Workspace (focused on tools) and digital Workplace (focused on the workplace) are now fundamental in the evolution of corporate governance. More globally, the company is becoming virtual, dematerialized and professionals are…

Artificial Intelligence 11/04/2021

How Artificial Intelligence is Accelerating the Transformation of Contact Centers

More than ever, technology is at the heart of business processes. In this context, contact centers are entering a new age and will have to deeply transform themselves in order to offer ever better quality of service and gain agility in their operations.