Jump to main content

About ASC

About ASC

Experts for Recording, Quality Management and Analytics Solutions

Almost 60 years of experience in the communications industry

ASC is a worldwide leading provider of software and cloud solutions in the field of omni-channel recording, quality management and analytics. Among our target groups are all companies that record and analyze their communication, especially contact centers, financial service providers, and public safety organizations. We offer solutions for recording as well as AI-based analysis and evaluation of all communications – including voice, video, screen, chats, or meetings. Communication contents are captured in an audit proof manner critical information and trends are revealed.

Our solutions can be integrated into all leading unified communications services (UC) as well as into the representative market-leading on-premise PBXs. We consider the cloud as the technology of the future: as a result, our services feature multi-tenancy and highest scalability in the cloud, too. All the same, we set great store by continuing to support on-premise installations as well as hybrid on-premise and cloud architectures. We offer our customers maximum flexibility when it comes to translating their requirements into a customized solution to allow them to go their own way to the cloud.

Headquartered in Germany, ASC is the #1 Europe-based player in its industry with subsidiaries in currently thirteen countries – Locations in the United Kingdom, France, Italy, Spain, Switzerland, Romania, Dubai, United States, Brazil, Mexico, Hong Kong, Japan and Singapore as well as certified and experienced system integration partners represent ASC in over 60 countries. As a family-owned company with nearly 60 years’ experience in the communications field, ASC exemplifies both stability and entrepreneurship.

About ASC

ASC in Figures

20 % yearly revenue invested in R&D
60 + countries served globally
100 % annual cloud growth

Proven Quality

About ASC

Management

Günter Müller
Executive Chairman
Dr. Gerald Kromer
Chief Executive Officer
Marco Müller
Chief Operating Officer

About ASC

Customers worldwide trust in ASC

"Recording Insights allows us to fulfill regulatory requirements for the capture of audio using Microsoft Teams and do so natively. Demonstrating innovation within this area, ASC offers the ability to convert captured audio to text, and it is even capable of automatically converting said text into multiple languages."

Brian Fruh
Chief Information Officer,
Impax Asset Management

"ASC's recording solution provides a uniform platform to record phone calls across the entire network. It complies with all the recording and documentation requirements of MiFID II and other relevant regulations with redundant systems to ensure all transactions are preserved."

Wolfgang Barnett
IT Architect,
NORD/LB Norddeutsche Landesbank, Germany

About ASC

Corporate Responsibility

ASC believes that enduring business success is inextricably linked to ethical business conduct and good corporate citizenship. We have established a corporate governance infrastructure to promote ethical business practices and to communicate interpersonal expectations to our employees.

We support a corporate culture founded on core values. We are committed to conducting all aspects of our business ethically, consistent with ASC’s core values: decency, honesty, morality, integrity, innovation and transparency. These values shape the way we do business with our customers and partners as well as the way we treat each other, and they guide us in the decisions we make every day.

We believe that the best and most effective way to communicate the importance of ethics and compliance to our employees is to set a genuine good example through the behavior of our Board and executives.

ASC's Code of Conduct provides employees with comprehensive guidance on important topics and delivers a framework for making good decisions and communicating concerns. In addition, our employees regularly undergo training in a variety of interpersonal matters.​​

We strive to provide an ethical and productive environment for our employees.
At ASC, we’re dedicated to providing a productive, ethical and safe working environment in which ASC’s innovative spirit and market leadership can flourish.

We work to attract and retain people with the best and the brightest talents.

We recognize that our employees are the driving force behind ASC's success. That's why we engage outstanding individuals in every area of our business — experienced professionals who thrive in a dynamic environment that honors initiative, innovation and a customer-centric focus. Our fast-paced, challenging and collaborative work environment nurtures professional growth and offers a wide array of career advancement opportunities. Workforce planning provides managers with a framework for thinking strategically about the talents our company requires to meet and exceed our business goals.

We protect the health and safety of our employees and visitors of our facilities.
A safe and healthy environment for our employees and those who visit our facilities are especially important to us. We strive to:

  • Protect our employees, visitors and facilities from fire, hazardous materials and other threats to preserve safety and well-being.
  • Comply with government regulations and accepted standards about employee health and safety.
  • Ensure that mechanical and electrical equipment in our facilities conforms to accepted standards and is appropriately maintained.
  • Regularly inspect and maintain all areas within our facilities, such as kitchens and work areas, to proactively correct safety hazards.
  • Share health and safety information with our employees and increase employee awareness of their health and safety responsibilities.

Quality and environment are important topics at ASC since they are the foundation of our global success. Quality guidelines and environmental policies are a core element of ASC’s corporate strategy. ASC has an management system for quality and environmental protection certified in accordance with DIN EN ISO 9001:2015 and DIN EN ISO 14001:2015.

For us, quality means fulfilling the expectations and demands of our customers, partners, employees and corporate management. The aim of our quality guidelines is to provide our customers with advanced and reliable products which are worth their price.

For many decades, ASC has complied with a certified quality management system in concordance with DIN EN ISO 9001, which comprises all business units and corporate processes. We define key performance indicators (KIPs) to enable our teams to measure quality and corporate performance. In addition, regular audits, customer surveys and management reviews allow us to continually assess quality.

Our corporate culture focuses on quality, and our management fosters consistent and lucid expectations across the company in terms of our quality goals. Furthermore, we work on sharing the way we understand quality with our suppliers and partners and on advancing the evolution of common quality standards.

ASC has established competence standards which allows us to permanently improve our processes, solutions and services. By introducing and maintaining our quality management system, we make sure that:

  • Quality guidelines and goals have been stipulated for the quality management system and that they are consistent with the context and the strategic orientation of the company.
  • The requirements of the quality management system are integrated into the business processes of the company.
  • A process-oriented approach and prudent reasoning and acting are fostered.
  • The relevance of our efficient quality management system as well as the importance of fulfilling its requirements are communicated.
  • The quality management system yields the intended results.
  • The process of improving the quality management system is promoted.

As a globally active company, we feel morally and socially obliged to minimize the environmental impact of our actions. While using state-of-the-art technology, ASC keeps in mind the interests of man and the harmony of environment and technology. We strive to foster economic momentum and at the same time to preserve vital resources for future generations.

ASCs environmental policies support ecological behavior in the sense of a sustainable and economic product development, purchase and production. ASC includes its suppliers and partners in its environmental policies, too.

We are committed to reducing our environmental footprint in all our activities and to providing our customers with environmentally-friendly solutions and services.

Our sustainability strategy comprises the following aspects:

  • We strive to minimize our dependence on non-renewable resources for example by reducing energy consumption in our facilities, offering downloadable software and documentation to our customers, and distributing newsletters and other materials electronically.
  • We comply with environmental regulations and accepted sustainability standards including RoHS, WEEE and many more.
  • We develop, produce and package our products according to the German Electrical and Electronic Equipment Act (ElektroG) as well as in compliance with other correlating laws and regulations of the Federal Republic of Germany to reduce use of hazardous substances, power consumption and packaging materials and to increase reusing and recycling material. Our products have been developed and produced according to German, European and international guidelines and have been labelled in accordance, e. g. with the CE marking.
  • For many years, ASC has had a certified environmental management system according to the ISO 14001 Environmental Management Standard as well as company-wide environmental guidelines that we regularly assess by means of audits.
  • We encourage our suppliers to pursue a green corporate policy and comply with sustainability directives.
  • We educate our employees on environmentally sound behavior.

ASC understands information is an extremely valuable asset. For this reason, we are committed to protecting ASC’s corporate information as well as information associated with our customers, partners, vendors and others with whom we do business from intentional or unintentional misuse.

ASC has an information security management system certified according to DIN EN ISO/IEC 27001:2017 and meets additionally the requirements of SOC-2, as attested.

Our robust information security infrastructure with its standard-based Information Security Management System and security controls guarantees for efficient risk management. Our information security infrastructure features:

  • An Information Security Management System to manage, monitor and minimize risks for information security.
  • Integration of the information security into ASC's business processes.
  • Strictly defined access rights and controls.
  • Campaigns to raise the awareness of ASC employees regarding their responsibility to protect information.
  • Data privacy policies to comply with laws for protecting the personal information of our employees, partners and customers worldwide.