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Real customer voices as a data source: How companies use AI-based speech analysis to better understand customers and strategically leverage the voice of the customer for market research, service, and product development.

How AI optimizes processes in the insurance industry – from smarter claims management and fraud detection to real-time support in customer communication

During customer service interactions, AI can provide real-time transcription and intelligent support – for more accurate decisions, shorter processing times, and measurably higher service quality.

Compliance violations not only have legal consequences, but also incur financial and reputational risks. This guide shows you how to meet legal requirements, identify violations, and effectively mitigate them.

By using AI, financial service providers can fulfill their supervisory duties more efficiently, saving 90% of the time spent on compliance reviews and thus avoiding penalties.

Starting in 2025, the European union will introduce stricter reporting requirements, a PFOF ban, and expanded record-keeping obligations for the EU financial markets. Learn how you can easily and efficiently meet the new regulatory requirements with intelligent AI tools.

AI has arrived in the Swiss economy, but what is the next step? ASC Switzerland brought experts from Microsoft and MondayCoffee together. Here are five lessons for successful AI implementation.

MiFID II requires financial institutions to systematically capture and archive customer communications in line with strict regulatory requirements. Here's how to make it work in practice.

AI Fraud Detection identifies fraud risks in real-time by analyzing communication patterns. Banks gain actionable insights and prevent costly fraud attempts. Explore why AI in fraud prevention and detection is business-critical for banks. This article covers technological fundamentals, practical solutions, and case studies for effective fraud detection.

AI helps healthcare providers to efficiently fulfill HIPAA requirements, minimize risks in patient communication and document conversations in an auditable manner.

Secure communication under extreme conditions requires information technology systems that meet the highest standards. The combination of Mitel OpenScape Xpert and ASC Neo Recording satisfies the stringent criteria of the US Department of Defense.

HITECH regulation strengthens HIPAA enforcement. Learn how it impacts communication compliance, data recording, and the role of technology in secure, audit-ready solutions.

Ensuring MiFID II compliance requires continuous monitoring of recorded customer conversations. Manual audits are no longer viable — too many conversations, too many regulations, too little time.

Secure, scalable, cost-efficient, and future-ready: Cloud solutions offer clear advantages over on-premise — especially for financial services focused on compliance and communication.

FCA compliance with Financial Conduct Authority (FCA) regulations requires precise monitoring of customer interactions. AI Policy Templates enable financial institutions to automate compliance checks and reduce regulatory risks.

The Dodd-Frank Act imposes strict compliance requirements on banks. AI-based solutions enable efficient and transparent monitoring of customer communication in real time.

With ISO certifications, ASC sets the highest standards in security, efficiency and compliance. Find out how these certifications help financial institutions to fulfil the requirements of supervisory authorities such as BaFin and FINMA, and what advantages cooperation with certified partners offers.

PCI DSS Compliance is essential for contact centers to safeguard payment data. Violations can lead to hefty fines and loss of trust. But how can compliance be effectively achieved?

Achieving GDPR compliance is essential for call centers handling sensitive customer data. From managing call recordings to securing personal information, compliance with data protection laws is not just a legal obligation but a cornerstone of building trust and customer loyalty.

The EU AI Act will not only have a major impact on the regulation of artificial intelligence (AI) within the EU, but will also affect Swiss companies that participate in the European market or work with EU customers. This article explains how the regulation will affect Swiss companies and what steps they need to take to fulfil compliance requirements.