Certified by Cisco
Integrated Recording & AI-driven Analytics Solutions for Cisco
Meet Legal Requirements with Compliance Recording for Cisco
Compliance recording is mandatory for communication in regulated industries, such as the financial sector, the public sector, and healthcare.
With ASC, you can enhance your compliance recording and analysis experience to meet regulatory requirements such as GDPR, MiFID II, and Dodd-Frank, while leveraging your Cisco solution in your customer interactions.
Certified by Cisco
Certified by the Cisco Developer Network.
Secure
Fail-safe and redundant operation
Cloud Solution
Recording solution to record each platform
Fast & Easy
Optimized deployment and integration process
Certified Partner for Cisco Solutions
ASC is a certified Cisco Solution Partner and provider of solutions for recording, quality management and analysis along as a completely integrated VoIP recording solution.
ASC records all communications channels including land-line networks, mobile phone, video call and screen activities. Additional tools for quality management, speech analytics, eLearning and workforce management round out the suite.
Solution for:
- Cisco Unified Communication Manager (UCM)
- Webex Meetings
- Webex Calling
Solution Highlights
Recording, Compliance and AI Data Analytics for your Business Needs
Integrated Recording
Recording of Cisco Unified Communication Manager (UCM), Webex Meetings and Webex Calling
AI-driven Analytics
Holistic view of your communications, enriched customer relationships, and streamlined compliance and risk management processes
Contact Center Integration
Tag additional meta data with the integration into Cisco Unified Contact center Express/Enterprise directly to your recordings
Quality Management
Recordings of calls and corresponding screen activities facilitate the analysis of services, campaigns and products
Compliance
Meets legal regulations for communications recording, encryption mechanisms and individual access rights management
Workforce Optimization
Improve the quality of your contact center by using evaluations, trainings and quizzes for employee training
AI Data Analytics
Apply AI to Truly Understand all Customer Communication
By integrating AI into your monitoring process, you can manage compliance, improve customer experience, and gain deep insights into your customers' needs.
- Measuring the script adherence of your agents
- Identifying calls with negative customer sentiment
- Identifying customers at risk of churn
- Unearthing inappropriate language and behavior
- Auto-categorizing calls sensitive information
- Providing an automatic meeting summary and extract action items
